Alarms and Alerting

Alerts are generated by the third-party service Prometheus, which sends them to the Alertmanager service. A default containerized instance of Alertmanager is deployed alongside ESB3024 Router. Out of the box, Alertmanager ships with only a sample configuration file, and will require manual configuration prior to enabling the alerting functionality. Due to the many different possible configurations for how alerts are both detected and where they are pushed, the official Alertmanager documentation should be followed for how to configure the service.

The router ships with Alertmanager 0.25, the documentation for which can be found at prometheus.io. The Alertmanager configuration file can be found on the host at /opt/edgeware/acd/alertmanager/alertmanager.yml.

Accessing Alertmanager

Alertmanager has a web interface that is listening for HTTP connections on port 9093. There is no authentication, so anyone who has access to the host that is running Alertmanager can access the interface.

Starting / Stopping Alertmanager

After the service is configured, it can be managed via systemd, under the service unit acd-alertmanager.

systemctl start acd-alertmanager

Logging

The container logs are automatically published to the system journal, under the same unit descriptor, and can be viewed using journalctl

journalctl -u acd-alertmanager